More than 60 Murietans came out Tuesday night to hear Greenfield Communications CEO Mike Powers take questions about the new services being offered.(Click for larger image)
It was a full house Tuesday night as Mike Powers, president/CEO of Greenfield Communications, explained his company’s new services in Rancho Murieta and fielded two dozen audience questions in a 90-minute town hall meeting.
Greenfield leases the community’s cable system from the RMA and provides TV, internet and phone services.
Here’s an RMA-produced video of the meeting, with a viewing index below. The index shows you the time of each topic in the video. You can advance the video player bar to the time of a topic that interests you.
00:00 – Introduction by RMA Director Joanne Brandt
02:30 – Greenfield CEO Mike Powers: introduction, technology and different cables.
05:15 – Powers: Greenfield’s channel lineups
10:00 – Powers: Greenfield’s internet offerings
11:15 – Powers: The future of cable TV and “cord cutting”
12:15 – Powers: Pricing of TV and internet packages
13:30 – Question: What happens to your internet business if cable TV business goes away?
16:00 – Question: Why was rollout so poorly communicated? Why didn’t Greenfield support staffers have the answers to my questions? (Part of the answer discusses problems finding the Kings games on TV.)
21:00 – Question: When were the various types of cable wiring installed in homes? (Answer includes advice on wiring solutions in Rancho Murieta homes.)
25:00 – Question: Can Greenfield installers identify the capabilities of a home’s wiring just by looking at it?
26:30 – Question: A flyer in the bill announcing the change would have been helpful. (Answer includes advice on channel apps for internet-connected TVs.)
29:15 – Question: What routers work best with your system?
32:45 – Question: Will apps recognize our cable system?
34:30 – Question: Greenfield’s changes are almost a 30 percent price increase.
40:30 – Question: I’m concerned about pixelation. What causes stop-starts, losing the signal, etc.?
42:15 – Question: Is there a charge for rewiring a house? Is there a charge for installing a cable box?
44:15 – Question: Can you explain what a set-top box is?
48:30 – Question: I used to get the Golf channel on TVs without a set-top box. Will I need a set-top box to get channels from now on?
51:15 – Question: Does the AT200 package include the Kings games? (Answer explains how games are spread across alternate channels.)
54:00 – Question: Will the Giants games be broadcast there?
56:15 – Question: Do I have a wiring problem?
56:45 – Question: Do I have to buy a sports package to get the Warriors and Giants?
59:15 – Question: Explain the charges for the wire maintenance plan.
01:00:45 – Question: Is there an additional charge for HD?
01:03:00 – Question: Greenfield didn’t deliver some of the channels in January. Will I be billed? Can the bills be written in English?
01:06:30 – Question: Why does my TV require resetting every day?
01:07:45 – Question: If we have multiple TVs and one has a box, will the other TVs get programming at all?
01:12:15 – Question: Are you saying if we get HBO on one TV, we can’t get basic channels on other TVs in the house without a set-top box?
01:14:15 – Question: If I upgrade to AT200, you’re saying I lose the ability to get the basic channels on other TVs?
01:16:15 – Question: Can you explain what Greenfield service people told my wife when they made a service call yesterday?
01:19:15 – Question: Help me sort out what to do with the set-top boxes in my house. Is there a charge if service people come out to change boxes? The people in Greenfield’s technical department are clueless.
01:22:30 – Question: Will the basic channels work with our older TVs?