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Greenfield Communications plans to shut down the old Rancho Murieta Association cable TV feed and move all remaining customers, about 550 North homes, to Greenfield’s fiber TV service on Tuesday and Wednesday. The change will lower the cable bill for those customers from $49 a month to $40. If you're one of the homes, here's what you need to know.

In June, Greenfield will also upgrade internet service for all customers on the old RMA system to 20 Mbps downloads and 3 Mbps uploads and lower the bill to $27 a month. These North homes aren't yet on the new fiber system, which is expected to reach them this summer.

See the Greenfield announcement here.

Friday morning’s announcement follows customers unhappy about issues with the old cable system during Thursday night’s Golden State Warriors basketball game.

Ryan Waggaman, Greenfield’s project manager for the Rancho Murieta fiber installation, said the legacy cable system had problems with its ad server, which locked up a couple of channels. The system was rebooted as quickly as possible and the channels restored, he said.

Customers whose cable service is switched will have to rescan their TVs. Greenfield offers downloadable instructions on how to do that on its announcement page. The same file is available in the file attachments at the end of this story. If you need help, the call center is available at 1-888-230-0020.

The Greenfield TV service has a different channel lineup than the RMA’s cable system. The new Greenfield channel lineup can also be downloaded at the Greenfield announcement page or in the file attachments below. To see which day your home will make the switch, check the Greenfield list for each day, also downloadable at those locations.

Waggaman said Greenfield will ramp up next week, with a dozen staffers available locally and a dozen in its call center to help with any transition problems. Local assistance will be offered in appointments that run as late as 8 p.m., he said.

If you have a Motorola set top box, it will need to be replaced with a set top box that is compatible with the new signal. Greenfield’s scheduling team will be reaching out in the coming days to schedule a swap or the call center will schedule the swap for you, the company said. Waggaman estimated there about a hundred of these boxes in the community.

In 2014, RMA signed a 20-year lease with Greenfield to operate the community's cable/internet system and replace it with a high-speed fiber network. Last week, the RMA announced it was loaning Greenfield $100,000, purchasing equipment years ahead of plan for another $100,000 and extending the system lease to 40 years to give Greenfield time to make back the money it has spent on the fiber installation, which the company has called extremely difficult.


Betsy Guzzetta's picture
Joined: 10/09/2007
Posts: 130
Post rating: 170

Greenfield

Greenfield is a day late and a dollar short for us.  Too bad.  On top of spotty service from time to time - especially Internet, for a communication company communication with their customers was very poor.  We met with Ryan back in January and were told we'd have high speed internet by February .  It is almost June and ???  I expect more from a communication company - like weekly/monthly progress updates!?!  They have a tough job here and we have tried to be understanding as we'd like to support them .  We r keeping their internet so will see.

Betsy Guzzetta

John Merchant's picture
Joined: 08/30/2007
Posts: 121
Post rating: 224

Does this mean that all the

Does this mean that all the TIVO users on the old system will need a new card? If so, is this card available now? I know Greenfield monitors this. perhaps they can answer.

Jacque Villa's picture
Joined: 07/11/2009
Posts: 538
Post rating: 696

Halmark channel

I see they are taking away Halmark channel...that's one of my favorite channels...why not take away some of the other crappy channels that we will never look at.....thanks Greenfield....you have screwed up our tv programing royally.....!!!!!!

Thanks RMA for selling us out !!!!!!!!

 

Oscar Vasquez's picture
Joined: 02/02/2012
Posts: 41
Post rating: 14

list of addresses

The listed addresses for migration are only those with current cable service, right?   ('cause my address is not on either list)

Nellie Bloom's picture
Joined: 08/03/2007
Posts: 362
Post rating: 587

ours either

I think so Oscar. We're not on there either. I called Greenfield in March to ask them to please put us on the list for fiber internet because I had heard they will just bypass you if you are not a current Greenfield customer.  We are for internet. We are not for TV. They said they will hang a tag on the door for us to fill out when they install. And yet... I am a little dubious. I will call Tuesday. And put a sign on our door. And send an email.... 

RM.com's picture
Joined: 06/19/2007
Posts: 27727
Post rating: 1387

Answering a couple of questions

Apologies for not being clearer about this.

Oscar: That's our understanding – the list is current cable TV customers who will be migrated.

John: You may get an answer here on Monday, even though it's a holiday, but probably not before then.

Phil Billman's picture
Joined: 07/29/2007
Posts: 118
Post rating: 62

My Understanding

I read through this article and the Greenfield announcement a couple of times.  I think I understand it now.  Anyone can correct me if I don't have it right.

First - the addresses listed will NOT be getting fiber on the date noted.  This will merely be a date for programming change.

Second - All the TV channels that are part of the fiber basic will be available to the customers that are currently getting the legacy cable.  But it will come over the cable.  

Third - Everyone that is using the Internet over the legacy system (cable) will have speed adjusted to 20/3 sometime in June, but still over the legacy cable.

Fourth - Costs will be changed as noted.

Question - What about those that have the highest available Internet speed on the legacy system?  Will they be 'downgraded' to 20/3 sometime in June?

Question - What about those that have premium channels over the legacy system?

Phil

RM.com's picture
Joined: 06/19/2007
Posts: 27727
Post rating: 1387

Phil Billman's post

We think Phil's four points say it well. The questions he asks we can't answer, but we'll ask them of Greenfield. Expect those answers next week.

Nellie Bloom's picture
Joined: 08/03/2007
Posts: 362
Post rating: 587

Thanks Phil!

I think I need you to interpret all my cable, dish, AT&T communications. Do you work on retainer? Baked goods? Lol. Thank you RM.com for following up. 

Frank Pumilia's picture
Joined: 08/08/2007
Posts: 133
Post rating: 186

Greenfield Fiber Hookup

We have had the rolled up fiber wires at our pod for 2-3 months....last week they snaked the fiber from the pod to the side of our house and said hookup was soon.......this week they hung a hanger on our door and to call for hookup.....I called ....and "Anthony" explained the notification was premature as Geenfield still needed to trench from the street to the pod for the fiber to connect our house....should be completed by late June to have true fiber to the home,  meantime they will install their box to the side of the house and be ready to set us up once trenching is completed.

It looks from Phils analysis that they will up grade Internet to fast speeds using the old system and switch over once the fiber is connected to the house.   I already have DISH and will compare with Greenfield prices / equipment.......interested in the "phone" service.....any one have opinions on it??

My thinking is to be patient and realize what a mess RMA 's system was especially on the North...much of the engineering data They received was not accurate and has resulted in the delays from the promised timeline.

I live on Terreno and the Parks here all need to be trenched ....

Frank Pumilia

Bill Hawkins's picture
Joined: 08/08/2007
Posts: 63
Post rating: 20

Fiber installation



Phil's analysis indicates that Greenfield are changing the delivered services, but does anybody know when they're actually scheduling the fiber install?   It's really the platform they promised for delivering these services.  

Currently, I only use the internet service, and am considering switching my phone and TV, but not until the fiber is up and working, and has proven to be reliable.

RM.com's picture
Joined: 06/19/2007
Posts: 27727
Post rating: 1387

Greenfield answers questions

On Monday, Greenfield answered a handful of questions that have come up since Friday, when it announced the remaining RMA Cable customers would be switched over to Greenfield's TV service this week.

What about RMA Cable customers who have premium channels?
Nothing will change; you will still be able to view them on your Pace DVR. Pricing will remain exactly the same. If you notice you are missing channels, please refer to the channel scanning guide on our update. If you are still having issues, please call us (1-888-230-0020) and a call center rep will assist you.

Does your cable announcement mean TiVo users on the old system will need a new card?
TiVo customer will simply need to call into Greenfield Communications (1-888-230-0020) to get their current cable card rehit with the new lineup. 

How long will the television be out for the switch?
The system will only be down for five minutes beginning at 7 a.m. Then you will simply need to rescan your TV's. If your set top box/DVR does not pick up the new lineup, call our call center (1-888-230-0020) and we will rehit your set top box. Please refer to our announcement in which we listed all homes to be affected and which day your particular address will be affected. 

When the service levels change for RMA internet customers, what about the ones who have RMA internet  at levels higher than the base service?
For cable customers in the higher brackets, their bill will now be reduced to $27 per month. All cable internet customers will be at 20 download / 3 upload at $27 a month by the end of June. 

Is there a timetable for the remaining fiber install?
The video transition gives Greenfield the flexibility it needs to complete the fiber install by freeing us from the burden of the old system. Work is already under way as we complete special builds to homes, with trenching to start in mid-June. We expect fiber services to be available to everyone by the end of August.

John Merchant's picture
Joined: 08/30/2007
Posts: 121
Post rating: 224

TV Saga Continues

I (was) on the old RMA TV system.  I had no signal on any TV today so I called into the Greenfield Customer Service Center.  If I understood everything correctly, the OLD RMA TV system has been turned off.  So, if you are (were) on the OLD system, you also should have no signal.  I do, however, have internet. I also had channels out last night, especially the TNT Warriors broadcast which I did manage to find on the old analog channel 32.  Reminded me of the 1969 Celtics series I saw in an Army Quanset Hut on a rabbit ear TV. The reception on that TV was better than what I saw last night but still, it was a bit nostalgic.

According to the (very nice) folks at Greenfield, we will have no TV until we are "migrated". They gave me an 8am appointment for tomorrow. I thought (per the pdf)  we were going to have that done on Wednesday and that the system would be down only briefly. They were nice enough to work me into the schedule because "they were booked up through the end of the week". The memo said a "brief" outage (which I assumed to be an hour for Wednesday at my address). If you are "down", you may want to call and check when that migration is really going to happen.  You are not going to have TV until they come to your house. They seemed pretty intent on getting me an "appointment" to do whatever needs to get done to restore my service.

I would be curious to know if anyone on the OLD TV system still HAS a signal. If so, I have no idea whats happening.

No need to panic until we get close to game one of the NBA Finals.  GO DUBS

Phillip Sexton's picture
Joined: 04/01/2008
Posts: 27
Post rating: 32

TV Saga Continues

John:

I live on Lago Drive and this morning most of my channels were not working.  I did a channel scan and (fingers are crossed) I am surprised at the results.  Most of the channel are HD and they are single channels.  Example the Golf Chaanel only has one channel and it is HD.  I don't need anything but the basic cable and the internet and I hope this issue is now in the rearview mirror.

Phil Sexton

Phillip Sexton

John Merchant's picture
Joined: 08/30/2007
Posts: 121
Post rating: 224

Thanks Phillip. You are

Thanks Phillip. You are obviously ahead of me. My cable is rolled up outside. I guess that part gets done here in the morning.  

Bill Gengler's picture
Joined: 06/26/2008
Posts: 99
Post rating: 167

TV or Not TV!

Greenfield, you have not made my TV fields green.  The major channel numbers on your list are wrong and that includes the ones for CBS,ABC Fox 40 and maybe NBC.  Also I have a couple of non-HD TV's spread abound the house and I can't record their channels on them as well as my newer HD TV's.  As a matter of fact they won't  show programs on their screens anymore.I hope no one else is having a problem finding such popular sites as Angel1, Day Star, Fuse, Gems, Pivot etc. Please spin my Wheel of fortune for Me.  Have a RM day!

William Gengler

 

Marklin Brown's picture
Joined: 08/12/2007
Posts: 196
Post rating: 104

PBS, KVIE Channel 9?

Anyone able to access PBS on channel 9?

Seems like local stations are an issue.

RM.com's picture
Joined: 06/19/2007
Posts: 27727
Post rating: 1387

Problems? Call Greenfield

If you're having any problems, call Greenfield – 1-888-230-0020.

Gary Reimers's picture
Joined: 09/11/2007
Posts: 45
Post rating: 9

Greenfield

What the heck is going on with Greenfield... I've read all the info and checked the guide provided by Greenfield and nothing seems to jive with my TV. I currently have 3 Smart TV's that are obviously smarter than I am, which is not surprising given my age and technical abilities... non-existent! The last Greenfield tech that came out knew less than I did about Smart TV's, I had to get my son to come from the Bay Area to get the channels that corresponded to the old guide. Please can't someone put this in simple terms that this old lady can understand so I can watch TV again. I am on Cazador, which I believe is one of the last streets that will get the fiber optics because RMA didn't put it in the street. This is a friggin' mess and I'm damn sick of paying for something I'm not getting. Marcia Reimers

 

Daniel Maglionico's picture
Joined: 08/08/2007
Posts: 207
Post rating: 24

Greenfield

Have you people ever heard of Direct TV.

I switched to them in 2000 when RM cable was like watching TV in a snow storm.  It is up and running 99.9% of the time.  local channels are numbered as local channels are.  You can get sports for all teams NFL, MLB, NBA, SOCCER and GOLF.  They have movies, and music.  Dont have to buy boxes.  Great DVR - can record 5 programs at the same time.  Can share DVR with 2 tv's.  You can opt out of RM cable and save money on your RMA bill.  No holes in side of house.  have 2 TV's and DVR's - one for self, one for wife.  Both are happy.  AND you can get broadband from them or other sources.  ATT broadband is running 99.9 of the time also.  

That's my 2 cents.  Good luck and Make America Great Again.

Ed Moran's picture
Joined: 11/15/2007
Posts: 53
Post rating: 63

TV

I must be one of the lucky ones. Switch was made Monday to greenfield cable. Everything in working order. The channels are not the same as the old but the Greenfield download works. Pictures are perfect. Almost all in HD. I don't know how the fiberglass installation can improve what is already here.

Vicky Lentz's picture
Joined: 09/01/2007
Posts: 30
Post rating: 98

Cable Switch

I was pleasantly surprised to have the switch from RM's basic cable to the Greenfield go off without a hitch. Whew!

Bill Gengler's picture
Joined: 06/26/2008
Posts: 99
Post rating: 167

TV or Not TV!

Same thing happened with me today.  What is goin on?  After tech came out still can't get ABC, CBS and wasn't able to watch Warriors beat Cleveland tonight.  Still have dozens of don't want to watch channels.

William Gengler

 

Bill Gengler's picture
Joined: 06/26/2008
Posts: 99
Post rating: 167

CBS, ABC Not Available for Me

Had a nice Greenfield tech come out and spend a lot of time but wasn't able to figure out why we can't get ABC and CBS.  Have a hundred or so channels we don't want or watch.  I have rescanned channels several times since he left and can still get "Free Speech TV", and the Greenfield Program page but can't get the RMA page. Channels 2.2 to 5.1 will not open.  KCRA (NBC) opens on both Channel 5 and also 45.1, but nothing for ABC and CBS.  So frustrating!  And, again won't be able to watch the Warriors/Cleveland game tonight and dozens of other favorite programs such as Wheel of Fortune, etc.  ANYONE ELSE HAVING THE SAME PROBLEMS?  What now?
 

William Gengler

 

Ron Knapp's picture
Joined: 08/02/2008
Posts: 12
Post rating: 12

Assume the Position...

Hi Bill,

We have a similar situation with not being able to get certain stations, as well as stations showing up as two different numbers (i.e. Tennis Channel is channel 25 and also 50.1).  But, we can get CBS and ABC, although it's not as easy as just entering in the station number, and we can't run through our stations sequentially.  The tech (Skyler) who came out last week (for a different reason) said he couldn't fix it (he didn't even try) and that it is an issue with our television.  (We have a Panasonic Viera.)  We were told months ago by Ryan Waggaman that it was an easy fix for which Greenfield knows what to do, but no one was ever sent to actually fix it.  Our other issue was with our TiVo Roamio Pro, which doesn't work with the fiber system.  We were told that Greenfield would find a solution before they switched our cable over to the fiber system.  It wasn't until the old cable was completely shut off that we called to try to get something done.  (Our History Channel, A&E, TNT, and others had been "disappearing" for weeks before that.)  Ryan claimed that, "His team reached out to us.", but we were never contacted by Greenfield in any form in regards to either issue.  We've been dealing with contradictions (and therefore "lies") from Greenfield for 9 months now.  Very frustrating!

 

 

Karen Best's picture
Joined: 06/01/2011
Posts: 25
Post rating: 0

Greenfield is horrid!

Had good service from man on phone Tuesday night when nothing worked.  He had Skyler here at 8 a.m.  I had to miss a couple hours of work to make it happen.  I was told my 3 year old tv did not have a qualm or something and would have to buy a new tv or use their box.  Skyler got me up and running and I went to work.

when I got home and wanted to see how it worked, great picture and sound but having a hard time finding the few channels I liked.  Mad Hallmark is no longer with us, could care less about all the sports channels, and still struggling with everything everywhere.

Now since the installation the volume is so low I can't hear it when the air is on.  It says it's at 100% but no way.  Read my tv manual, followed the directions to increase volume but the BOX isn't happy and have nothing!  Called Greenfield at 7:30 pm and he was short, basically said he doesn't know why box doesn't say what the buttons are for and was very argumentative.  Best of all, they have so many problems out here they can't come tillTuesday between 9 n 10.  When I said I wasn't happy to not have tv for two more nights his comment was "lucky for you it's only tv".  This is bull.  Bad move RMA!

 

Karen Best

Burke Eathorne's picture
Joined: 10/03/2007
Posts: 95
Post rating: 52

New Internet Technology likely coming from AT&T

Just in time from us investing another $200,000 for Greenfield, I read an article about super fast internet speeds that will run through existing phone lines, something most every home out here as.  It reportedly has speeds of 5-20 times faster than  fiber optics and is expected to be just as cost competitive.  They are tallking about upload and download speeds of 750 mb/sec to 1.5GB/sec in the upcoming yeaers.  This is debuting somewhere in the united states later this year, probably about the time my fiber optic internet is finally ready.  Sounds like At&T wants to market it and, given the current issues with Greenfield, can you imagine ATT (who owns directv now) providing satellite, super fast internet, and phone for those who have one.  Directv is far superior and pretty close in pricing to what greenfield is going to be providing for TV and the internet would be way faster.  While I'm excited about fiber optics, after reading this, if AT&T can deliver anything close to 100 mbs plus, people will be leaving greenfield in droves and guess what is going to happen to the people who stay...prices will rise and then more people will leave.  I have no idea what kind of commitment RMA is contracted for but I sure hope we have a way out if this ever occurs.  I hope RMA hasn't guaranteed a minimum of say, 500 houses at $40/month or something like that.  That could be a very expensive anchor around our collective necks.

http://money.cnn.com/2016/05/16/technology/gfast-internet-speeds/

Nellie Bloom's picture
Joined: 08/03/2007
Posts: 362
Post rating: 587

AT&T monopoly

Thank you for that info Burke. I loved the idea of local service because it implies better service. Our collective time problem solving with apathetic AT&T would probably add up to a week vacation. I do have the same sinking feeling you do. Greenfield was surprised by the North but prior to that there were issues. Not to mention they didn't seem to know the Plaza existed. Which would have been a logical first stop. I can see investing more because the only alternative would be to waste the money and abandon or start over. At this point, I think Greenfield should be pressed into a regular schedule of reporting, collaborating with RMA or someone who knows what they are doing who we contract to get this done. There should be a Greefield stake holder at the RMA weekly to help residents. Not an intern or novice employee - someone who can hear the problem and fix it or get it scheduled to fix. At the very least our hefty investment buys us responsiveness. Verses a sigh and beleaguered "yes?" when you say you are calling from Rancho Murieta. I also think this is the best way for Greenfield to salvage and improve their reputation. 

Oscar Vasquez's picture
Joined: 02/02/2012
Posts: 41
Post rating: 14

Internet speed upgrade?

"In June, Greenfield will also upgrade internet service for all customers on the old RMA system to 20 Mbps downloads and 3 Mbps uploads and lower the bill to $27 a month. These North homes aren't yet on the new fiber system, which is expected to reach them this summer."

 

There is a week left in June and it does not appear greenfield is going to come through with another posted statement  I've had to reset my cable modem at least a couple times a day this week after losing connectivity.  

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