Greenfield Communications plans to shut down the old Rancho Murieta Association cable TV feed and move all remaining customers, about 550 North homes, to Greenfield’s fiber TV service on Tuesday and Wednesday. The change will lower the cable bill for those customers from $49 a month to $40. If you're one of the homes, here's what you need to know.
In June, Greenfield will also upgrade internet service for all customers on the old RMA system to 20 Mbps downloads and 3 Mbps uploads and lower the bill to $27 a month. These North homes aren't yet on the new fiber system, which is expected to reach them this summer.
See the Greenfield announcement here.
Friday morning’s announcement follows customers unhappy about issues with the old cable system during Thursday night’s Golden State Warriors basketball game.
Ryan Waggaman, Greenfield’s project manager for the Rancho Murieta fiber installation, said the legacy cable system had problems with its ad server, which locked up a couple of channels. The system was rebooted as quickly as possible and the channels restored, he said.
Customers whose cable service is switched will have to rescan their TVs. Greenfield offers downloadable instructions on how to do that on its announcement page. The same file is available in the file attachments at the end of this story. If you need help, the call center is available at 1-888-230-0020.
The Greenfield TV service has a different channel lineup than the RMA’s cable system. The new Greenfield channel lineup can also be downloaded at the Greenfield announcement page or in the file attachments below. To see which day your home will make the switch, check the Greenfield list for each day, also downloadable at those locations.
Waggaman said Greenfield will ramp up next week, with a dozen staffers available locally and a dozen in its call center to help with any transition problems. Local assistance will be offered in appointments that run as late as 8 p.m., he said.
If you have a Motorola set top box, it will need to be replaced with a set top box that is compatible with the new signal. Greenfield’s scheduling team will be reaching out in the coming days to schedule a swap or the call center will schedule the swap for you, the company said. Waggaman estimated there about a hundred of these boxes in the community.
In 2014, RMA signed a 20-year lease with Greenfield to operate the community's cable/internet system and replace it with a high-speed fiber network. Last week, the RMA announced it was loaning Greenfield $100,000, purchasing equipment years ahead of plan for another $100,000 and extending the system lease to 40 years to give Greenfield time to make back the money it has spent on the fiber installation, which the company has called extremely difficult.