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Last week’s request to hear from people with Greenfield Communications issues resulted in 40 email complaints, centered chiefly on two issues, and the discovery that some Murietans were complaining but hadn’t taken the step to tell Greenfield about their problems.

If you’re having a problem, contact Greenfield at (888) 230-0020 or support@egreenfield.com.

The issues that drew the largest number of complaints were about TV pixelation and audio dropout (21 complaints) and channels jumping around the dial or disappearing (17 complaints).

The call for your service comments followed a discussion at Tuesday’s Rancho Murieta Association board meeting. One director said he’d seen multiple complaints and a petition about Greenfield on social media, and he asked what RMA was doing about it; another director said he was having problems himself and hadn’t heard from Greenfield in two weeks.

Your emails about service issues have been turned over to Joanne Brandt, chair of the RMA’s Communications Committee. The RMA leases the community’s cable system to Greenfield and oversees the service.

Brandt's committee has instituted a new policy on service issues: The first step in case of a problem is to file a service ticket with Greenfield. If that doesn’t produce satisfactory results, the next step is to talk with the Communications Committee.

The committee’s next meeting is 4 p.m. April 11 at the RMA Building. Call (916) 354-3500 to let the RMA know if you plan to attend.

Greenfield is unhappy that RanchoMurieta.com’s call for your problems didn’t also invite positive comments on its services.

Mike Powers, CEO and president of Greenfield, said in an email Monday that RM.com intentionally excluded positive stories and that 40 complaints pales in comparison to its 1,800 customers. He said anyone with a service problem should contact his company for help, not RM.com.

Brandt, the RMA committee chair, expressed confidence in Greenfield and said she was sure her committee could work with the company to solve problems.

“We’re going to look at ways to address common problems for the community,” she said Monday. “These are the kinds of things we should be able to get answered by Greenfield.”


Ed Moran's picture
Joined: 11/15/2007
Posts: 53
Post rating: 63

Greenfield

Called them. Good response. Solved the pixilation problem. All is good.

Jan Kays's picture
Joined: 05/06/2008
Posts: 104
Post rating: 91

COMPLAINTS

The story states that there were only 40 complaints but generally 'speaking', it is a well known fact that for every 'registered ' complaint there are at least 10 others that don't want to be bothered or didn't get around to it for what ever reason.  I was one of those.  So conservatively speaking that would mean that you have about 400 complaints....not 40. 

Joanne Brandt's picture
Joined: 06/12/2014
Posts: 26
Post rating: 35

Greenfield Communications

Hello everyone,

I shared with Greenfield Communications, at their request, a brief description the problem, name and email address reported to RanchoMurieta.com.  Many had not contacted Greenfield directly, for a variety of reasons, and now will be your opportunity to let them know what kind of problems you are having in hopes of better service.

Thank you.

Joanne Brandt

Ron O'Connor's picture
Joined: 11/18/2013
Posts: 4
Post rating: 1

Greenfield pixelation

We called twice about pixilation.  They came out twice and did something and it was fine for a couple of days.  At that point we went to a different vendor.  

I think others have done it also.  Drive around and look at all of the sattelite dishes on houses.

Ron O'Connor

Jan Kays's picture
Joined: 05/06/2008
Posts: 104
Post rating: 91

CALLING IS OVERRATED

As I posted here and on Next Door on March 4, I DID call and was told that it was our fault in one manner or another. They would not come out unless we paid amonthly fee for some indoor wiring thing.  I do not want to pay for that because others have told me of having had their homes rewired and it not helping.

Bob Gransee's picture
Joined: 08/10/2007
Posts: 10
Post rating: 8

Greenfield Communications

We transferred to Greenfield from DirecTV in September 2017.  My monthly charges/fees were cut in half.  We reside in Unit 2 on the North, and have no complaints.  All channels align with normal programing.  KCRA is on Channel 3, etc. as previously wasn't the case.  I realize each location may have individual issues due to poor in ground wiring, but our's is fine.  As far as satelite dishes on the roof, once you have them installed by your carrier, they remain unless the home owner removes them.  DirecTV didn't want them returned.  I'm sympathetic to homeowners with problems, but we are one of the majority that are happy with Greenfield TV and Internet.

 

 

 

Mary Kolbe's picture
Joined: 08/13/2015
Posts: 9
Post rating: 10

Greenfield

This morning, Saturday, I turn on my TV and got a black screen. All the little power lights were on but no picture. Called Greenfield and a tired sounding woman answered and took my number and said she would have someone call me Monday morning. No service on weekends now? No tech advise over the phone? Why even have a human answer? Just have a recorder if that's where it's at now on weekends. I do have to say the pixillation is better now. Not completely gone, but not nearly the problem it was. Back in the good old days when I got a picture. Will update when I get a tech to get me up and running again. Tell your TV not to go out on Saturday morning.

Mary Kolbe's picture
Joined: 08/13/2015
Posts: 9
Post rating: 10

Update

Well I do have to hand it to Greenfield for their promptness. The lady who answered the phone over the weekend said someone would call me back at 7am Monday morning. Although I doubted I would get a call that early I did get a call at 7:05 am from Jose who led me through a few steps on the remote (still didn't work) and set me up for a tech to come by Wednesday afternoon which was perfect for my schedule. I wanted to add this because although I couldn't get help over the weekend I am happy they promptly called Monday morning and I got a fairly quick appointment with a technician.

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